Reference

Your Rights and Our Commitments at 2gud

Every account on 2gud operates under a clear legal framework that sets out what we collect, how we use it, and what you can request at any time.

Account TermsPrivacy PolicyCookie PolicyData Retention RulesUPI & Paytm Disclosures

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How 2gud Approaches Jurisdiction and Data

2gud Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms are governed by the jurisdiction in which 2gud operates, and your eligibility to hold an account depends entirely on whether local law in your region permits it. We do not collect payment data from UPI, Paytm or PhonePe transactions beyond what is needed to

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process and verify your wallet activity — this means your bank details stay with your payment provider, not with us. Account data such as your registered email, device identifiers and session logs are held for the minimum period required to meet legal obligations, after which they
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are deleted from active systems. Any dispute arising from your account use is subject to the applicable governing law stated in the full terms document, which you can request from our support team at any time.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have questions about our terms, need a copy of your stored data, or want to raise a concern about how your account information is…

ACCOUNT SECURITY AND DATA HANDLING

How We Protect and Manage Your Account Data

Security and transparency are not afterthoughts at 2gud — they are built into how every account layer operates, from the moment you register to every transaction you make via UPI, Paytm or…

Data Collection Scope

We collect only what is necessary: your registration details, session activity and payment confirmation references. We do not store full card numbers or UPI PINs — those remain with your chosen payment provider at all times.

Cookie Practices

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies help us see which sections of the site are used most. You can adjust cookie preferences from your account settings page.

Account Security Layer

Two-step verification is available on every 2gud account. We also run automated login-anomaly detection that flags unusual access patterns and sends an alert to your registered email before any session is allowed to continue.

Data Retention Schedule

Active account data is retained for the duration your account remains open. After you close your account, transaction records are held for the period required by applicable law, then permanently deleted from our live systems.

Who to Contact for Data Requests

To request a copy of your stored data, ask what we hold, or request deletion, contact our support team by email with the subject line 'Data Request'. We respond within five working days and confirm completion in writing.

Requesting Policy Changes

If you believe any data we hold is inaccurate, you can ask us to correct or remove it. Submit the request via email or live chat; our team will verify your identity before making any change to account-level records.

Frequently Asked Questions About Our Legal Terms

The questions below cover the areas we hear about most when it comes to account terms, data rights and policy contact. If your question is not here, our support team can address it directly.

Your account is subject to the governing law stated in our full terms document. Eligibility to hold an account depends on local law in your region — access is available only where local law permits it.

Email our support team with the subject line 'Data Request' from your registered email address. We will verify your identity and send you a summary of the data we hold within five working days of confirmation.

No. We receive only a payment confirmation reference from UPI, Paytm or PhonePe. Your bank account number, UPI PIN and wallet credentials stay with your payment provider and are never stored on our servers.

Yes. Submit a deletion request through email or live chat. After verifying your identity, we will close your account and delete active data. Transaction records required by law are retained for the legally mandated period, then permanently removed.

Active data is deleted promptly after account closure. Transaction records are kept for the minimum period required by applicable law — typically as specified in financial record-keeping regulations — after which they are permanently purged from our systems.

We use session cookies, preference cookies and analytics cookies. Session and preference cookies are essential for the account to function correctly. Analytics cookies can be turned off from the cookie preferences panel in your account settings at any time.

Contact our support team by email, clearly describing the term you wish to contest. We will escalate it to our legal or compliance team and reply within five working days with a written response outlining our position and any next steps available to you.

Your Rights and Our Commitments at 2gud

Reach Us About Any Legal or Policy Matter

How We Protect and Manage Your Account Data

Data Collection Scope

Cookie Practices

Account Security Layer

Data Retention Schedule

Who to Contact for Data Requests

Requesting Policy Changes

Frequently Asked Questions About Our Legal Terms

01 What law governs my 2gud account?

02 How do I request a copy of the data 2gud holds about me?

03 Does 2gud store my UPI or Paytm payment details?

04 Can I ask 2gud to delete my account data?

05 How long does 2gud keep my data after I close my account?

06 What types of cookies does 2gud use and can I turn them off?

07 What happens if I dispute a term in the 2gud account agreement?

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